Quotation from a Service User

It has only been a few weeks, since my mother in law came to live in Whitstable, she had very good carers in London, and we knew it was going to be very difficult to find another care team to support her with her needs in the same caring way. It was a frightening prospect for us, as well as my mother in law.

After careful consideration we decided to use TLC as it is locally based. it seems that after only a few weeks my mother in law has settled down, and now lookes forward to her new care friends (as she calls them) supporting her in a very kind, caring and understanding way.

My husband and I are very relieved that we are able to relax knowing that Ivy is being supported with great care and kindness by the TLC team.

It is very early days, but we do feel we have made the right decision choosing TLC to take care of my mother in law, and long may it continue to enable her to stay living in her own home as she wishes.

Daughter in Law of a New TLC Service User

Testimonial about Tender Loving Carers

A close friend of mine needed help and guidance with gaining care for her mother who had previously worked her way through 3 care agencies because of her reluctance and attitude to anybody who wanting to help her. My friend was beside herself when she called Tender Loving Carers . By the time she discussed the matter with the staff in the office she felt that for once somebody really understood her problem, and that a weight had been lifted. They carried out a thorough assessment and began caring for her mother in no time. The care has been wonderful,backed up by professional carers and easy to talk to office staff. This company is family run not a mega company, and comes highly recommended. Best of all her mother really looks forward to seeing her carers twice daily.

Written by a current service user

Panorama - The Truth Exposed

As many of you may have seen on Tuesday (31^st of May) Panorama has once again provided a shocking insight into another issue that is affecting our country, The Care System. But has it not made you think, if a care home is charging £3000 a week and providing such appalling care to there service users, what is happening in other care homes?

After the incidents being reported to managers at Winterbourne View care home in Bristol, nothing was done. Then the incidents reported to the healthcare watchdog, still nothing done. It took a BBC television program to finally look into the incident and uncover what was happening.

The abuse witnessed in this hour of television was terrible; in most places I would have classed it as assault.

This particular episode of Panorama couldn’t have been an easy one to film, especially as an undercover reporter. There have been many people saying ‘why didn’t you stop the abuse?’ and asking ‘why didn’t you intervene?’, the simple answer to that question is if the reporter had made the people stop then this probably wouldn’t have come to light and the abuse and the suffering of the service users would still be continuing today.

At Tender Loving Carers we have a comprehensive complaints procedure, and even the smallest of issue will not be ignored. We deal with any complaint in the same way and will not stop until it has been resolved. All complaints are used as a self auditing tool and help to create better working practise.

To view our complaints procedure please Click Here

Elliot Masters - Administration Apprentice

Ex-Stuntman Eddie Kidd

Are you feeling a bit lazy today, or thinking there is something you would really like to do but you haven’t got the enthusiasm to do it? If the answer is yes please read on for a little bit of inspiration.

On Monday 6^th June 2011 the ex-stuntman Eddie Kidd completed the 2011 London Marathon. 

Eddie Kidd was a stuntman I remember well from my youth, I believe I saw him doing stunts at a show when I lived in London.  His stunts got more and more elaborate and more and more dangerous until the inevitable happened.  In 1996 Eddie tried to complete a stunt which involved him jumping over a speeding car on his motorbike, he failed and consequently ended up in a coma for 6 weeks.  He suffered serious head and pelvic injuries which left him unable to walk.

In order to complete the London Marathon Eddie not only had to train but he also had to learn to walk with a specially made frame and wear a sensor on his left leg to stimulate nerves and muscles to aid with the walking.

Covering 1 mile per day in 8 shifts, Eddie managed to complete the 26 miles in 43 days raising £75,000 for his charity for children with cancer.

How are you feeling now?  Still can’t be bothered?

Elizabeth Taylor - Training Team Leader

Panorama

If on Tuesday night you missed the Panorama Episode on 'Undercover Care - The Abuse Exposed' follow this link below to watch this episode. The way in which these people treated their patients was disgusting, and in no way caring.

Panorama - Undercover Care, The Abuse Exposed